My design approach revolves around the application and intersection of cognitive psychology, a pursuit of simplicity, technological innovation, and human-centered design.
01
01
Capital One
This example highlights the results of a design strategy that focused on investments in foundational platforms, the customer journey, and a re-imagination of how the business and CX could work.
Project
Enterprise Platform Redesign
Role
Design Director
02
02
CreditWise
This example highlights the process and results of a service design approach that focused on defining a shared vision and financial trajectories framework for the level up experience in CreditWise.
Project
CreditWise Design Strategy
Role
Sr. Design Manager
03
03
Capital One
This example highlights the results of a design workshop that focused on defining inputs into a research testing plan for the messaging framework within the Capital One servicing experience.
